If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting ROWTECH customer support at +88 01812 257 104.
In the case of Mobile phones, Tablets, or Laptops; you must soft reset your device and have proper data backup before sending the device. ROWTECH shall not be liable for any data loss.
You will have to ensure that the problem has been described in detail and elaborately in both the given Return and the Servicing Form and send the device along with the form.
*** You must have the original Customer Copy of your invoice at the time of filling in the forms, as it will be needed to fill in the forms and authenticate your purchase.
Before the product undergoes any Servicing process, the Customer must pay the Servicing Fee in full. If the free is not paid, the Servicing Process cannot begin.
ROWTECH.com will run a Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then ROWTECH will take appropriate measures to rectify the issue complained about. ROWTECH may also send the product to their authorized seller, for an expert opinion.
The servicing process may take 7-30 working days, depending on the product type.
If any additional parts are required to fully ensure the functionality of the product, then you (the customer) will have to bear the cost in advance through bKash/Cash, once contacted by ROWTECH. Unless it falls within the duration of the Parts Warranty.
If your product is non-functional on arrival or is otherwise eligible for return and replacement, you can call ROWTECH.com at +880 9666-745745 within 3 calendar days of delivery to avail a return or replacement (subject to certain terms and conditions).
In an event, where more than 3 calendar days have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service. ROWTECH will arrange a pick-up of the product from you, FREE of cost, however, there will be shipping charge when we deliver the service product.